work blues

almost got into it bad with the boss lady yesterday. Here's a kinda-how-it-went fictionalized excerpt:

"Jeremy, your Aux* time is a little high; why's that?"

"I dunno. Too many calls last week?"

"Yeah... but...?"

"I dunno, it's always really bad."

"What can we do to impr--"

"It's not gonna happen."

"Um. ?."

"It's been 8 months, 50 hours a week now, and i'm not getting any better, no kidding! It's too much and i can't do it anymore!"

"I don't like your--"

"I'm trying, and i'm overworked and burning out, and it's been 8 months, 50 hours a week, and i just can't do it anymore! It's just not working, and that's just how it is. I can try all i want, but it's not getting any better, and it never will, so that's just that!"

And on and on. I was animated; truth be told, i was shaking with rage and nearly hyperventilating. The adrenaline kicked in and i was this close || to just saying to hell with it and standing up and walking out.

She was surprisingly cool about it, too, i must admit. I worked the rest of my shift anyway.



*AUX time: putting ourselves on hold between calls. We get ~15min/day. I've been just under the "Meets Expectations" line for a while now.